At Elite, we strive to create a positive learning environment for all of our students, and we are committed to addressing any concerns or complaints in a timely and effective manner, within 14 business days.
We take any issues or complaints from our students very seriously. We have established clear steps for filing a complaint and resolving the problem:
Step One: The student should address their concerns with the course instructor.
Step Two: If the issue is not resolved, the student should discuss the matter with the School Director.
Step Three: If the school is unable to resolve the matter to the student’s satisfaction, the individual may contact the following agencies:
- ACCET Chair, Complaint Review Committee, 1722 n. Street, NW, Washington, DC 20036. Telephone: (202) 955-1113 or Fax to (202) 955-1118 or e-mail complaints@accet.org
- State Board of Career Colleges and Schools, 30 East Broad Street, 24th Floor, Suite 2481, Columbus, OH 43215. Phone number (614) 466-2752 Toll Free: (877) 275-4219
- Office for Career and Technical Schools, 10 N Senate Ave, SE 308 Indianapolis, IN 46204 by email to: OCTS@dwd.in.gov File a formal claim with OCTS by completing the online Student Complaint Form
- Texas Workforce Commission Career Schools and Colleges, Room 226101 East 15th Street, Austin, Texas 787778-0001. Phone: 512-936-3100. Visit http://csc.twc.state.tx.us
- Kentucky Commission on Proprietary Education, 500 Mero Street, 4th Floor, Frankfort, Kentucky 40601. Forms may be located at http://www.kcpe.ky.gov
Filing a Complaint with the Kentucky / Commission on Proprietary Education
To file a complaint with the Kentucky Commission on Proprietary Education, a complaint shall be in writing and shall be filed on Form PE-24, Form to File a Complaint, accompanied, if applicable, by Form PE-25, Authorization for Release of Student Records.
The form must be mailed to the following address:
Kentucky Commission on Proprietary Education
500 Mero Street, 4th Floor
Frankfort, Kentucky 40601
Forms may be located at http://www.kcpe.ky.gov/.
Existence of the Kentucky Student Protection Fund
Pursuant to KRS 165A.450 All licensed schools, residents, and nonresidents shall be required to contribute to a student protection fund. The fund shall be used to reimburse eligible Kentucky students, to pay off debts, including refunds to students enrolled or on leave of absence by not being enrolled for one (1) academic year or less from the school at the time of the closing, incurred due to the closing of a school, discontinuance of a program, loss of license, or loss of accreditation by a school or program.
Process for Filing a Claim Against the Kentucky Student Protection Fund
To file a claim against the Kentucky Student Protection Fund, each person filing must submit a signed and completed Form for Claims against the Student Protection Fund, Form PE-38 and provide the requested information to the following address:
Kentucky Commission on Proprietary Education
500 Mero Street, 4th Floor
Frankfort, Kentucky 40601
Forms may be located at http://www.kcpe.ky.gov/.
This institution is regulated by:
Indiana Department of Workforce Development
Office for Career and Technical Schools
10 N Senate Avenue, Suite SE 308
Indianapolis IN 46204